Application Updates and Modifications

📄️ After system upgrade customized development protected

Any customizations by VIDIZMO team are maintained separately from the base software and are not affected by upgrades made to the system.

📄️ Can customer decline updates

Yes, VIDIZMO offers its customers a flexible solution which they can use as per their requirements and preferences. If any update, feature, or option doesn’t fit, VIDIZMO allows its customers to decline it.

📄️ Do you provide full version upgrade

Yes, one or two major software updates are released each year.

📄️ Does the platform offer flexibility to extend system

VIDIZMO releases 3-4 updates every year with new features based on customer feedback. The system can be extended by the customer or VIDIZMO team using API, HTML Widgets, etc. VIDIZMO's vision is to video-enable all existing business systems/line of business applications.

📄️ Does VIDIZMO desktop application work offline

Yes, VIDIZMO desktop app works offline. Following are the features that you get in offline mode;

📄️ Explain upgradesrevisions affect custom configuration

No, VIDIZMO base software maintains compatibility with previous versions and customizations. However, in the case of customizations in the workflow, etc. there may be breaking changes that have to be dealt with separately.

📄️ How are updates maintenance deployed

VIDIZMO uses full SDLC to develop and test the software before it is released. Typically, VIDIMZO software must go through three or more quality assurance cycles before being released. VIDIZMO provides bi-yearly major upgrades and minor patches as required. These updates release is through ‘VIDIZMO internet auto-update service’ for automatic download and install can be either automatically or manually after testing in a staging environment. In Shared Cloud Model, maintenance carried out is usually on weekends and/or off-peak hours to avoid any disruptions. In most cases, our customers experience zero downtime. In cases when downtime is expected, we inform our customers prior to making such updates. In a dedicated installation model (cloud or on-premises), the customer may include a staging environment option to test these updates on a staging environment before applying these updates on production.

📄️ How content updates applied VIDIZMO

VIDIZMO deployed on customer location will automatically download and install any new updates available, if allowed by administrator. Administrator can also define when to install new updates when a new version is available. If administrator doesn’t want to automatically install, updates can be downloaded by application for manual install.

📄️ How does VIDIZMO communicatete downtime

VIDIZMO will send out emails to all clients who may get affected, informing them of the status of service and when it will be restored.

📄️ How product upgrades distributed

Customer can choose to have upgrades automatically downloaded and installed on required sites while keeping the process under their control.

📄️ How software changes moved development to production

After development and quality assurance is complete, and all test cases have passed, VIDIZMO software is once again tested on staging environment with production data and test cases are executed once again before deployment on production. After the deployment is complete, a post-production test cycle is executed to ensure quality.

📄️ How system availability stability integration managed

VIDIZMO uses full SDLC to develop and test the software before it is released. Typically, VIDIMZO software must go through 3 or more quality assurance cycles before being released. VIDIZMO provides bi-yearly major upgrades and minor patches as required. These updates are released through VIDIZMO internet auto-update service for automatic download and can be either installed automatically or manually after testing in a staging environment. In Shared Cloud Model, maintenance is usually carried out on weekends and/or off-peak hours to avoid any disruptions. In most cases, zero downtime is experienced by our customers. In cases when downtime is expected, we inform our customers prior to making such updates. In a dedicated installation model (cloud or on-premises), the customer may include a staging environment option to test these updates on a staging environment before applying these updates on production.

📄️ How VIDIZMO informs customers about updates

VIDIZMO ensures to provide customers with notifications and updates regarding any new system release. An email notification is sent to the user to inform them of any steps or procedures that could be required. A VIDIZMO representative will conduct a second follow-up to determine the best deployment schedule.

📄️ How will desktop app be updated

VIDIZMO desktop app updates automatically with no IT administrator intervention required. Whenever an update is available, the app will automatically download the update and install it.

📄️ What are VIDIZMO testing protocols processes

At VIDIZMO, a rigorous testing methodology is followed during the software development lifecycle of any new release. The testing methods include using scripted tests for test automation as well as manual testing techniques to ensure maximum coverage of the test. Every new build delivered is taken through multiple stages.